Services

Value added services:

SMS Services
 AFS' Smart Alert card SMS service is a one-of-its-kind service that enables a bank to send vital information to its customers.

AFS can provide SMS website access to the bank and integrate the SMS services with its card portfolio. The cardholder can then setup and access his/her own SMS profile on a 24/7 basis and receive messages at the determined frequency and time. The bank can provide its cardholders a wide range of message types, which include:

  • Authorization & Fraud Alerts
  • Customer Services
  • Billing & Payments
  • Marketing communication

24/7 Customer Service
As part of our Customer Service option, AFS will provide banks customers 24 hours personalized customer service help desk that can be customized to match the banks' particular requirements.

By outsourcing customer service from AFS, banks can offer their customers the benefits of a fast, efficient and friendly service help desk and at the same time save on the increasing expense of acquiring and maintaining equipment and recruiting human resources.

Online Fraud Monitoring Services:
AFS have the expertise to enable you to be constantly vigilant about the threat of fraudulent credit card transactions. Our team of highly skilled fraud specialists ensures precaution when it comes to online transactions. Benefits from our fraud monitoring services include:

  • Easy implementation and low cost
  • Active 24/7
  • Proactive reduction of fraud losses
  • Cover all published international payment card regulations pertaining to card and merchant frauds
  • Manage millions of daily transactions with ease

Our partner in online fraud monitoring services is Risknet, a reputed organization that has the perfect technology to combat the current worldwide online and payment card frauds. With this system, banks and financial institutions can reduce financial losses and increase profitability. In turn, this enhances clients' confidence and provides a rapid return on investments.

The sophisticated Risknet System allows issuers and acquirers to monitor offline and online transactions. The Risknet Alert Module enables analysis and a quick and effective response thereof to any reported suspicious activity. The Risknet Authorization Module allows issuers to block a card, an account or even an entire BIN range in real time. It also has an inbuilt provision for the issuer to contact a customer or bank to verify a suspicious transaction and limit fraud losses.

Reconciliation:
On behalf of the bank, AFS reconciles the bank's different card programs along with the account held with the card association (Visa or MasterCard), on a daily basis. The process includes an internal system check and back office balancing and reporting. At the close of the day, AFS reports to the bank its net position.

Chargeback Service:
AFS' Chargeback Service offers banks a wide range of benefits that allows them to offer their customers excellent and efficient customer service. A few main features of our optional Chargeback Service, which are carried out on behalf of the banks are:

  • AFS responds immediately on every disputed request received from the Bank/Client
  • Operating the whole chargeback cycle and all exception processing items, retrieval requests, charge-backs, miscellaneous, good faith & collection letters and arbitration
  • AFS accesses both, MasterCard and Visa, online and retrieves the documents for the requested sales slip and exchanges the required documents for chargeback cycles
  • AFS processes and comply as per Visa & MasterCard rules
  • AFS provides prompt and easy reports and statistics for processing items
  • We have dedicated Chargeback executives to expedite the process

Card Issuance
Today's fast paced business environment demands speed and efficiency to be successful. In response to the varied needs of the banking sector's card issuance, AFS offers quick and flexible solutions that are guaranteed to penetrate the market. Be it issuing or acquiring Visa, MasterCard, loyalty cards or private label cards, AFS enables organizations quick fulfillment.

AFS' rich experience can be viewed by the fact that we have assisted over 50 banks to launch over 130 types of cards. The variety of cards, which we have the expertise to introduce include:

  • Charge cards
  • Islamic cards
  • Score card compatible
  • Private label cards
  • Prepaid cards
  • Co-branded cards
  • Automatic approval
  • Chip/smart cards
  • Internet cards
  • Loyalty cards