AFS provides a full-fledged 24/7 Contact Centre service. The Contact Centre can be customized to match the particular requirements of each institution. A few highlights include:
- Full-fledged retail bank Contact Center
- Multi-lingual capabilities
- Option of shared and dedicated agents
- Queries, actions, follow-ups, cross-selling, marketing, etc.
- Expertise in cards, loans, deposits, accounts, etc.
- State-of-the-art Cisco platform for call-recording, audits with comprehensive MIS, and reporting
By outsourcing customer service to AFS, banks can offer their customers the benefits of a fast, efficient, cost-effective and friendly service Contact Center.