Contact Information
AFS switchboard: +973 17 290333
AFS fax: +973 17 290050
Customer Complaints
AFS is dedicated to providing a high standard of service and to maintaining its reputation for honesty and integrity in all its dealings with customers and business partners. If our level of service has failed to meet your expectations, we would like you to tell us.

AFS takes all disputes and complaints from its customers and business partners very seriously and, as such, all complaints will be dealt with promptly and fairly. AFS will endeavor to address all complaints within twenty business days.
Complaint Raising Channels
If you wish to submit a complaint kindly contact the below channels.

For bwallet support, please contact bwalletsupport[at] or T: +973 17299717
For WPS / Al Rateb support, please contact[at] or T: +973 17299099
For Merchant Acquiring support, please contact merchantcare[at] or T: +973 17299444

Please provide the following details when using any of the above mentioned channels or simply fill out this feedback form.
Complaint Form
Minimum length is 3 charcters!
Please enter the Employer name
Please enter a valid email address
Please enter a valid Telephone Number
Please enter your Personal Number
Select Complaints Category
Please enter the details of the Complaint or the Issue
Escalation Channels
If your complaint is not resolved within the given time or you are unhappy with the resolution of the complaint, please write to our Complaints department on the below channels with substantial details on the previous complaint raised.

Email: complaintsofficer[at]
Mail: Attn/ Compliance Department, Arab Financial Services Company B.S.C (c), P.O Box, 2152, Manama, Bahrain.