Contact Information
Customer Complaints
At Arab Financial Services (AFS) our customers are our priority. We strive to always provide them with the highest standard of service, while maintaining our reputation for honesty, transparency, and integrity in all our dealings.

We take all disputes and complaints from our customers and business partners very seriously and, as such, all complaints are dealt with promptly and fairly. AFS will endeavor to address all complaints within twenty (20) business days.

Complaints Guide
Complaint Raising Channels
General queries, feedback or complaints can be addressed to:
AFS 24-hour call center at +973 1729 9444 followed by extension number 3

For specific queries, feedback or complaints, AFS customers can contact us through the below channels:

Merchant Support:

Tel: +973 1729 9444
Email: merchantcare[at]

WPS / Al Rateb support:

Tel: +973 1729 9099

BPay support:

Tel: +973 1729 9717
Email: bpaysupport[at]

Please provide the following details when using any of the above-mentioned channels or simply fill out this feedback form.
Complaint Form
Minimum length is 3 charcters!
Please enter the Employer name
Please enter a valid email address
Please enter a valid Telephone Number
Please enter your Personal Number
Select Complaints Category
Please enter the details of the Complaint or the Issue
Escalation Channels
If you are not satisfied with your complaint resolution, you may escalate your complaint via the escalation channels listed below within thirty (30) business days from our response.

Mail: Attn/ Customer Service and Excellence Unit
Arab Financial Services Company B.S.C. (c),
PO BOX 2152
Manama, Kingdom of Bahrain

Email: complaintsofficer[at]