AFS legal statement
Privacy Policy
Cookies Policy
Anti money laundering
BPay terms & conditions
Merchant terms & conditions
WPS terms & conditions
EKYC Consent
Privacy Policy
The purpose of this Privacy Notice is to explain how Arab Financial Services Co. B.S.C (c), a closed joint stock company registered in Bahrain under commercial registration number 14777 (“AFS”, “we”, “us” and “our”) and the other members of the AFS Group may process your personal data.
The “AFS Group” includes Arab Financial Company B.S.C (c) and any entities wholly or more than 51% owned by it. For more information about the AFS Group, including who is a member of it, you may visit https://www.arabfinancialservices.ai/ or contact your Relationship Manager.
A data controller determines the purposes and means of the processing of your personal data.
Your data controller is AFS whose products and services you have subscribed to, or with which you hold a payment account, including through the use of our digital platforms.
You can find more details on how to contact us at the end of this Privacy Notice.
Your data controller is AFS whose products and services you have subscribed to, or with which you hold a payment account, including through the use of our digital platforms.
For the purposes of this Privacy Notice “personal data” is information:
Where the customer of AFS is a natural person, any reference to the “customer” and “you” will mean such natural person.
The term “you” also refers to any individual whose personal data is provided to us by the customer, or anyone acting on their behalf (a “connected person”).
Where the customer of AFS is a business customer, (i.e. they are organized as a legal entity) any reference to “you” will mean and include any connected person and a reference to the “customer” will mean the business customer of AFS.
Personal data we collect as a result of transactions with a business customer is usually limited to details on owners (direct, indirect and beneficial), officers, authorized persons, and personal guarantors.
If you are a senior manager, authorized signatory or beneficial owner of a business customer of AFS, or if you are an individual customer of AFS, you must ensure that every connected person receives a copy of this Privacy Notice before their personal data is shared with AFS.
If you are a senior manager, authorized signatory or beneficial owner of a business customer of AFS, or if you are an individual customer of AFS, you must ensure that every connected person receives a copy of this Privacy Notice before their personal data is shared with AFS.
We will use your personal data where we have your consent or when we have another lawful reason such as:
Specific reasons or purposes for which we may use your personal data include:
The personal data we collect includes data provided by you when at the start of our relationship, or at any time thereafter such as:
The personal data that we collect or generate during our business activities includes:
We collect your personal data from a number of sources, including:
AFS may record and keep track of your conversations with it, including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication.
These recordings will be used to check your instructions to us, assess, analyze and improve the quality of our services, train our people, manage risk or to prevent and detect fraud and other crimes.
AFS may also capture additional data about these interactions, e.g. telephone numbers that you call us from and data about the devices or software that are used.
We may use your data to inform you about products and services offered by AFS or other entities of the AFS Group.
You can, at any time, withdraw your consent for this marketing purpose. For more information, see ‘Your right to data protection’ section of this Notice.
Please note that AFS will continue to use your contact details to provide you with important information, such as changes to our Terms & Conditions or when we have legitimate reasons to do so, including compliance with our regulatory obligations.
We are unable to enter into or administer the relationship with you without some of your personal data.
In cases where providing your personal data is optional, we will make this clear, for instance by explaining in application forms if certain data fields can be left blank. In particular, it is not mandatory that you sign up for or transact on digital platforms operated by us.
You are responsible for ensuring that the data that you provide is accurate.
If any of the personal data you have given to us should change, such as your contact details, please inform us without delay.
Similarly, if we have collected personal data about you that you consider to be inaccurate, please inform us.
Kindly refer to the section on “how to contact us” below for information on how AFS can be reached for updating your information.
AFS may share your personal data with other parties where you have provided your explicit consent to do that. For example, you may have instructed us to send your account statements to your accountant.
AFS may share your data with others where it is lawful to do so including where we or they:
AFS may share your data for the specific purposes below with other parties including:
We may need to share any of the above data with parties in different countries, when that is required to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and/or for our own legitimate interests.
The parties that we may share your personal data with may be located in countries that already have adequate protection for personal data under their applicable laws. Where parties are located in countries that do not have such data protection laws, AFS will apply safeguards to maintain the same level of protection as the country in which the products and services are supplied.
These safeguards may be contractual agreements with the overseas recipient, or it may require the recipient to subscribe to international data protection frameworks.
In this way your personal data may be transferred outside the country of the AFS office with which you have a relationship.
For more information about these safeguards, and others as may be relevant from time to time, you can contact us using the ’How to contact us’ section of this Notice.
We keep your personal data for as long as necessary to fulfil the purposes for which it was collected (as described above). Even when you close your account with us, we retain, as long as required, a minimum set of your personal data in order to comply with legal and regulatory requirements or in case of claims or in order to answer any of your queries.
Such personal data include:
Please reach out to us as per ‘How to contact us’ section of this Notice if you want more information about the retention of personal data.
We will continue to look after your personal data securely and your rights listed in this Privacy Notice remain in place until your personal data is safely deleted from our systems.
The criteria we use to determine data retention periods for your personal data includes the following:
You have the following rights to data protection:
Please note that these rights are not absolute and do not apply in all circumstances. It is understood that you will be entitled to any additional rights that would be conferred by the applicable Laws and Regulations. If you wish to exercise any of these rights, please write or mail us. Kindly refer to the section “How to contact us” on how to reach us.
In addition, you have the right to complain to the relevant supervisory authority which has enforcement powers and can investigate compliance with data protection laws.
The relevant Personal Data Protection Authority in the Kingdom of Bahrain is the Personal Data Protection Authority in Ministry of Justice, Islamic Affairs and Waqf.
There may be other terms and conditions in our agreements with the customer that will apply to our use of your personal data. Such terms and conditions must be read in conjunction with this Privacy Notice.
Please contact us if you need a copy of this Notice in another format. Kindly refer to the section below for information on how such a request can be made.
If you have any questions about this Privacy Notice or the way AFS handles personal data, please contact us.
AFS legal statement
Please read this legal statement carefully. If you continue to use this website (and that expression includes each of its pages as well as the content of those pages and (where relevant) the arrangement of that content), you agree to the terms of use in this statement. If you do not agree to be bound by this statement, please exit this website immediately. Certain sections of this website or other websites accessed through it may contain separate terms of use, which are in addition to this statement. Users should read those separate terms carefully. If they conflict with this statement, those separate terms will govern access to and use of those sections and websites.
Arab Financial Service B.S.C. closed (AFS) has made the information on this website available as a service to its customers and others for general information only. This website is not intended for persons located or resident in jurisdictions which restrict the distribution of the content of (or content of the kind on) this website. When accessing this website, persons are required to inform themselves about and observe any relevant restrictions. The host server for this website is located in a secure host data center.
Unless otherwise specified this website is for personal use only. Unauthorized use of the website is strictly prohibited. Permission is given for the downloading and temporary storage of one or more pages of the website for the purpose of viewing on a personal computer or monitor. The reproduction, permanent storage or retransmission of any content of this website is prohibited without the prior written consent of AFS.
This website may contain links to websites controlled by third parties that are not AFS affiliates. Except as otherwise indicated AFS does not sponsor, endorse, recommend or approve the contents of any such websites and accepts no responsibility for information provided on any such websites by independent providers. Such third parties may have different privacy policies from AFS and third party websites may provide less security than the AFS website.
AFS reserves the right, in its sole discretion, without any obligation and without notice, to change, improve or correct the content of this website and to suspend and/or deny access to it. Any dated information is published as of its date only, and AFS does not undertake any obligation to update or amend any such information. AFS may discontinue or change any product or service described in this website, without notice, at any time.
Whilst AFS endeavours to ensure that the content of this website is current, correct and complete, the website is provided as is and no warranty, express or implied, is given as to its currency, accuracy, adequacy or completeness or that any indicated returns will be achieved. To the fullest extent permitted by applicable law, AFS disclaims any and all express or implied warranties and conditions including, without limitation, warranties and conditions as to merchantability and fitness for a particular purpose, title and non-infringement of third party rights. AFS does not warrant that this website and any content (including any third party content) will be uninterrupted or error free, that defects will be corrected or that this website, the servers from which it is made available or any connected website are free of viruses or other harmful components.
Access to and/or use of this website is at the user's own risk. Users assume full responsibility and risk of loss resulting from access to and/or use of this website. AFS is not liable for loss or damage of any kind whatsoever arising as a result of (i) content on this website, including third party content, computer viruses and other harmful components; (ii) any errors in or omissions from this website; or (iii) access to and/or use of or inability to access and/or use this website for any reason. To the fullest extent permitted by applicable law, AFS excludes liability for any loss of profits or revenue, loss of business or goodwill, loss of or damage to data or direct, indirect, consequential, special or incidental loss arising from access to and/or use of or inability to access and/or use this website, even if advised of the possibility of such loss or damage or if such loss or damage was foreseeable. Nothing in this statement excludes or limits AFS's liability for fraud or for personal injury or death caused by AFS’s negligence.
Except as otherwise specifically agreed in writing or as provided in any other applicable terms (i) nothing on this website is an offer which can be accepted so as to create contractual obligations without further action by AFS; (ii) AFS provides no advice with respect to the use of the website (including, without limitation, regarding the execution of transactions or any legal, tax or accounting advice or advice regarding the suitability or profitability of a security, investment or transaction by means of the website); and (iii) the website is not intended as financial advice or as an offer, solicitation or recommendation of financial products.
Not all products and services are available in all geographic areas. Eligibility for particular products and services is subject to final determination by AFS and/or its affiliates.
This website and its arrangement are property protected by copyright, database rights and other intellectual property rights. AFS and, where appropriate, its third-party suppliers retain all right, title and interest in and to that property. Use of the website does not confer any ownership rights in that property.
This website may use tracking software such as cookies to generate personal identification data for users. This function is designed to personalise website viewing and may enhance use. Your browsers options or preferences menu may offer notification and/or disablement of such software.
Arab Financial Services B.S.C. closed is a closed Joint Stock Company established in the Kingdom of Bahrain pursuant to Amiri Decree Law No. 2 of 17 January, 1980 and registered in the Commercial Register under C.R. No. 14777, having its head office at Bahrain Financial Harbour, East Tower, office 1201, 12th floor, Building No.1398, Road 4626, Block 346, Manama, P.O Box 2152, Bahrain.
The services described in the website are provided by AFS and/or its subsidiaries and/or affiliates in accordance with appropriate local legislation and regulation.
All submissions to AFS via this website (including all ideas, concepts, know-how or techniques contained in them) shall be and remain AFS property. AFS shall be free to use, for any purpose, any such submission and shall not be subject to any obligations of confidentiality regarding it except as agreed in writing or required by law. However, this does not limit or reduce AFS's obligations to customers in accordance with the privacy policy in this statement.
AFS may collect, use and disclose personal data about users of its website so that it can carry out any obligations owed to users and for other related purposes, including monitoring and analysis of its business, crime prevention, legal and regulatory compliance, the marketing by AFS of other services and transfer of any of AFS's applicable rights or obligations. AFS will not disclose any personal data it collects about users to third parties except: (i) to the extent that it is required to do so by any applicable law or regulation; (ii) where there is a duty to the public to disclose; (iii) where AFS's interests require disclosure; or (iv) at a user's request or with a user's consent.
AFS may disclose personal data about users to those who provide services to AFS or act as AFSs agents, to any person to whom AFS transfers or proposes to transfer any of its applicable rights or obligations and to any other organisations that help AFS reduce the incidence of fraud or in the course of carrying out identity, fraud prevention or credit control checks. AFS may also transfer information collected and held about users to any country, including countries without data protection laws, for any of the purposes described in this part. Users may have a right of access to some or all of the personal data AFS collects and holds about them, or to have inaccurate information corrected, under applicable data protection laws. Any user wishing to exercise such rights should contact AFS in writing.
Whilst AFS strives to protect your personal information, not everything is under AFS’s control (including, without limitation, where information is held by non-affiliated third parties) and it should be noted that no data transmission over the internet can ever be guaranteed to be completely secure.
The above terms of use are governed by the laws of the Kingdom of Bahrain.
Privacy Policy
The purpose of this Privacy Notice is to explain how Arab Financial Services Co. B.S.C (c), a closed joint stock company registered in Bahrain under commercial registration number 14777 (“AFS”, “we”, “us” and “our”) and the other members of the AFS Group may process your personal data.
The “AFS Group” includes Arab Financial Company B.S.C (c) and any entities wholly or more than 51% owned by it. For more information about the AFS Group, including who is a member of it, you may visit https://www.arabfinancialservices.ai/ or contact your Relationship Manager.
A data controller determines the purposes and means of the processing of your personal data.
Your data controller is AFS whose products and services you have subscribed to, or with which you hold a payment account, including through the use of our digital platforms.
You can find more details on how to contact us at the end of this Privacy Notice.
Your data controller is AFS whose products and services you have subscribed to, or with which you hold a payment account, including through the use of our digital platforms.
For the purposes of this Privacy Notice “personal data” is information:
Where the customer of AFS is a natural person, any reference to the “customer” and “you” will mean such natural person.
The term “you” also refers to any individual whose personal data is provided to us by the customer, or anyone acting on their behalf (a “connected person”).
Where the customer of AFS is a business customer, (i.e. they are organized as a legal entity) any reference to “you” will mean and include any connected person and a reference to the “customer” will mean the business customer of AFS.
Personal data we collect as a result of transactions with a business customer is usually limited to details on owners (direct, indirect and beneficial), officers, authorized persons, and personal guarantors.
If you are a senior manager, authorized signatory or beneficial owner of a business customer of AFS, or if you are an individual customer of AFS, you must ensure that every connected person receives a copy of this Privacy Notice before their personal data is shared with AFS.
If you are a senior manager, authorized signatory or beneficial owner of a business customer of AFS, or if you are an individual customer of AFS, you must ensure that every connected person receives a copy of this Privacy Notice before their personal data is shared with AFS.
We will use your personal data where we have your consent or when we have another lawful reason such as:
Specific reasons or purposes for which we may use your personal data include:
The personal data we collect includes data provided by you when at the start of our relationship, or at any time thereafter such as:
The personal data that we collect or generate during our business activities includes:
We collect your personal data from a number of sources, including:
AFS may record and keep track of your conversations with it, including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication.
These recordings will be used to check your instructions to us, assess, analyze and improve the quality of our services, train our people, manage risk or to prevent and detect fraud and other crimes.
AFS may also capture additional data about these interactions, e.g. telephone numbers that you call us from and data about the devices or software that are used.
We may use your data to inform you about products and services offered by AFS or other entities of the AFS Group.
You can, at any time, withdraw your consent for this marketing purpose. For more information, see ‘Your right to data protection’ section of this Notice.
Please note that AFS will continue to use your contact details to provide you with important information, such as changes to our Terms & Conditions or when we have legitimate reasons to do so, including compliance with our regulatory obligations.
We are unable to enter into or administer the relationship with you without some of your personal data.
In cases where providing your personal data is optional, we will make this clear, for instance by explaining in application forms if certain data fields can be left blank. In particular, it is not mandatory that you sign up for or transact on digital platforms operated by us.
You are responsible for ensuring that the data that you provide is accurate.
If any of the personal data you have given to us should change, such as your contact details, please inform us without delay.
Similarly, if we have collected personal data about you that you consider to be inaccurate, please inform us.
Kindly refer to the section on “how to contact us” below for information on how AFS can be reached for updating your information.
AFS may share your personal data with other parties where you have provided your explicit consent to do that. For example, you may have instructed us to send your account statements to your accountant.
AFS may share your data with others where it is lawful to do so including where we or they:
AFS may share your data for the specific purposes below with other parties including:
We may need to share any of the above data with parties in different countries, when that is required to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and/or for our own legitimate interests.
The parties that we may share your personal data with may be located in countries that already have adequate protection for personal data under their applicable laws. Where parties are located in countries that do not have such data protection laws, AFS will apply safeguards to maintain the same level of protection as the country in which the products and services are supplied.
These safeguards may be contractual agreements with the overseas recipient, or it may require the recipient to subscribe to international data protection frameworks.
In this way your personal data may be transferred outside the country of the AFS office with which you have a relationship.
For more information about these safeguards, and others as may be relevant from time to time, you can contact us using the ’How to contact us’ section of this Notice.
We keep your personal data for as long as necessary to fulfil the purposes for which it was collected (as described above). Even when you close your account with us, we retain, as long as required, a minimum set of your personal data in order to comply with legal and regulatory requirements or in case of claims or in order to answer any of your queries.
Such personal data include:
Please reach out to us as per ‘How to contact us’ section of this Notice if you want more information about the retention of personal data.
We will continue to look after your personal data securely and your rights listed in this Privacy Notice remain in place until your personal data is safely deleted from our systems.
The criteria we use to determine data retention periods for your personal data includes the following:
You have the following rights to data protection:
Please note that these rights are not absolute and do not apply in all circumstances. It is understood that you will be entitled to any additional rights that would be conferred by the applicable Laws and Regulations. If you wish to exercise any of these rights, please write or mail us. Kindly refer to the section “How to contact us” on how to reach us.
In addition, you have the right to complain to the relevant supervisory authority which has enforcement powers and can investigate compliance with data protection laws.
The relevant Personal Data Protection Authority in the Kingdom of Bahrain is the Personal Data Protection Authority in Ministry of Justice, Islamic Affairs and Waqf.
There may be other terms and conditions in our agreements with the customer that will apply to our use of your personal data. Such terms and conditions must be read in conjunction with this Privacy Notice.
Please contact us if you need a copy of this Notice in another format. Kindly refer to the section below for information on how such a request can be made.
If you have any questions about this Privacy Notice or the way AFS handles personal data, please contact us.
Cookies Policy
Anti money laundering
AFS is regulated and supervised by the Central Bank of Bahrain. The Central Bank of Bahrain requires its licensees to comply with all aspects of legislation related to Anti-Money Laundering and combating terrorist financing, including Customer Due Diligence. AFS complies with Central Bank of Bahrain guidelines to combat money laundering in the Kingdom of Bahrain, namely the Amiri Decree Law No. 4 of 2001 with respect to the prevention and prohibition of the laundering of money and the Central Bank of Bahrain Money Laundering Regulations issued in October 2002. Bahrain is a member of the Gulf Cooperative Council (GCC), which is a member of the Financial Action Task Force (FATF). Central Bank of Bahrain asks for strict compliance with UN and FATF directives.
AFS has issued an anti-money laundering manual, which has been approved by the Board of Directors and complies with the Central Bank of Bahrain regulations, FATF recommendations and international best practice in this respect. These procedures include specific requirements with regard to, amongst other things:
AFS has strict KYC procedures in place which include the validation of business and customer identities prior to commencing business with any customer. Such information is updated on a regular basis.
Any staff identifying an account or transaction as suspicious is required to report the case to his / her unit's Money Laundering Reporting Officer. The MLRO will review the facts and determine whether a report to the local regulator is required. The filing of a suspicious Transaction Report (STR) cannot be suppressed. Under no circumstances will staff “tip-off” the customer that an STR is being prepared.
It is a requirement that all employees who have potential contract with customers or who process transactions on behalf of customers are required to undertake anti-money laundering training.
AFS is required by law to maintain records which are appropriate to the scale, nature and complexity of the customer’s business. All identity or business relationship records must be kept for a minimum period of 5 years from the end of the banks’ relationship with the customer.
AFS ensures compliance with its AML procedures through regular testing and monitoring. In addition, AFS’s internal audit unit conducts periodic review of AFS’s compliance with AML procedures.
BPay terms & conditions
By using BPay, you agree to the terms and conditions below which form a binding agreement between you and Arab Financial Services Company B.S.C. (c) (“AFS”).
These Terms and Conditions (“Terms”) form a legal contract between the User and AFS for availing the Services through the Wallet. By registering for BPay and using the Services, the User acknowledges and accepts these Terms and agree to be bound by these Terms. The User expressly agrees and acknowledges to have read and understood the Terms that govern the Services and be bound by and to comply with these Terms. In accordance with these Terms the User undertakes to comply with the Know Your Customer (KYC) process required by AFS and further agrees to comply with all the applicable laws and regulations enforced or may be enforced in the future in the Kingdom of Bahrain. By registering represent to us that you are lawfully able to enter into contracts (e.g., you are not a minor). If you are entering into this Agreement for an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity. Please see clause 1 for definitions of certain capitalized terms used in this Agreement.
AFS automatically issues Bpay Card which is linked to Your Wallet Account, as soon as you are registered User. Your use of Bpay Card is subject to the Bpay Card terms and conditions included as part of these Terms in Schedule 1.
AFS shall have the sole discretion to change, modify or otherwise alter these Terms at any time, by posting the amended Terms on the Wallet App. The amendment to the Terms will be effective as soon as AFS has posted it to the Wallet App. AFS can terminate, change these Terms or add or delete any items in these Terms, at any time at its sole discretion. AFS will provide notice if required by law. The User has no right to change or request amendments to these Terms. The User accepts and understands that it is his / her responsibility to refer to the updated Terms on the Wallet App and will have no right to make any claim against AFS due to lack of his/her notification or consent to the changes made to the Terms. The Terms as amended or updated from time to time by AFS shall be effective without any acknowledgment required from the User. Unless otherwise indicated, amendments will become effective immediately. Users need to review these Terms periodically. User’s continued use of the Wallet App following the changes and/or modifications will constitute User’s acceptance of changes to the Terms.
The User must be a resident of Bahrain with a valid CPR and must be 18 years of age or older for availing the Services. The Wallet Account is issued with the profile provided /confirmed by the User at the time of registration and will be associated with the registered mobile number of the User. Users are not permitted to transfer or assign any rights or obligations under these Terms without prior written consent of AFS.
The currency of Wallet Account shall be Bahraini Dinar (BHD).
Charges for Services provided by AFS under the Wallet App shall be as set out in the Wallet App. Charges shown in the Wallet App may not include Charges that any third party may charge for the use of Third-Party Content or Charges from Card Scheme. AFS reserves the right to charge or modify the Charges and provide notifications to the Users through the Wallet App. All payments by the User to AFS shall be subject to levy of any value added tax (VAT) or other tax, withholdings, levies etc. which the User will bear. Charges are deducted from the Wallet Account. The User hereby authorizes AFS to deduct the said Charges by debiting the Wallet Account of the User.
AFS shall not be liable or responsible if any third party that refuses to accept the Wallet or BPay Card. AFS is not responsible in any manner for the goods or services that are provided to the User and User must contact the provider directly to resolve any issues relating to the goods or services provided to the User.
You are not permitted to use the Wallet App for any illegal purpose, including the purchase of goods or services that are prohibited under the laws of the Kingdom of Bahrain. Any suspected or actual use of the Wallet App for illegal purpose shall be subject to cancelation of the Wallet Account and User must pay all outstanding amounts immediately.
The User shall not disclose the PIN (Login credential to BPay) and/or OTP (One Time Password) and/or security question to any person. If the User fails to observe any of the security procedures, he/she may incur liability for unauthorized use. Where the User uses the Wallet App for any purpose which is illegal, improper or which is not authorized under these Terms, AFS shall have the right to disable the Wallet App.
The User may terminate and close its Wallet Account by contacting the Call Centre. The User shall remain responsible for any transactions made through the Wallet Account until such termination. Upon termination, AFS will forfeit the balance on the Wallet Account, unless AFS is legally prohibited to do so. User remains responsible to use the balance prior to initiating closure. Where the User becomes bankrupt or insolvent, all existing amounts outstanding on the Wallet Account or BPay Card shall become due and payable immediately under Terms and all User access to the Wallet App shall be terminated including the access to Supplementary Card holder.
The Wallet is provided “as is”, "where is" and “as available” and without warranties of any kind. To the extent permitted by law, AFS and its licensors make no representations or warranties or guarantees of any kind or nature, whether express or implied, relating to the Wallet, and specifically disclaims all such warranties including, without limitation, any implied warranty of merchantability, fitness for a particular purpose and non-infringement. Without limiting the previous disclaimer, to the extent permitted by law, AFS and its licensors do not represent, warrant or guarantee that the Wallet will (i) operate in an uninterrupted, timely, secure or error-free manner, (ii) always be available or free from all harmful components or errors or (iii) be secure against or immune from (including the content delivered to you or the information you provided) any unauthorized access.
AFS may also provide links or access to Third Party Content, including of AFS’s affiliated companies. AFS does not provide any guarantee or warranty in relation to the Content, goods or services that Users purchases from such third-party sellers will be satisfactory. Any warranties to fitness, quality or merchantability of Third-party Content are DISCLAIMED by AFS absolutely. Neither does AFS guarantee any safety or security in such third-party application or websites. This DISCLAIMER does not affect User’s statutory rights against the third-party seller.
Such access will not be construed as an endorsement, sponsorship, or affiliation. AFS exercises no control whatsoever over such other Third-Party Content, and is not responsible or liable for the availability, functioning, or quality thereof or the content, advertising, products or other materials thereon. AFS will not be responsible or liable, directly or indirectly, for any damage or loss (including data loss) incurred or suffered by any User in connection therewith. User’s access and use of Third-Party Content, including information, material, products and offers therein, is solely at your own risk. Use of third-party services may require your agreement to separate written terms and conditions with the third-party seller.
AFS may disclose your personal information related to that transaction to the third-party seller solely for the purpose of User’s use of third party services. By accepting these terms and conditions the User expressly agrees to disclosing personal data to third party sellers.
In regard to your purchase of any Third-Party Content through the Wallet App, following additional conditions apply:
For promotional purposes you agree that AFS places, displays or offers to User advertisements, promotion materials or other content and materials or products belonging to AFS or other third parties including AFS affiliated companies. By agreeing to these terms and conditions, the User agrees to have explicitly opted to receive such information and communication through Wallet App, emails, SMS messages or other means.
AFS may from time to time introduce offers, promotions for limited period with specific merchants. Such offers, and promotions are revocable at AFS’s sole discretion at any time.
AFS will process User’s chargeback request or disputed transactions in accordance with our standard operating procedures. User remains responsible for all fines, penalties and other liability incurred by AFS, a User, or a third party caused by or arising out chargeback, reversals, claims etc. and shall be liable to reimburse AFS or third party for these.
The User acknowledges that the underlying software required for accessing the Wallet and availing the Service/s is the legal property of AFS. The permission given by AFS to access the Wallet/ and to avail Service/s will not be construed as any transfer or assignment of any proprietary or ownership rights in such software. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the underlying software or create any derivative product based on the software. B Wallet logo is trademark and property of AFS. Infringement of any intellectual property is strictly prohibited.
Currently maximum single transaction limit is BD 2,500 and maximum balance limit per individual is BD 2,500. This may be revised at AFS’s sole discretion at any time subject to the Central Bank of Bahrain rules.
International Remittance or International Money Transfer is a service that is offered by AFS to the User on BPay app. AFS offers the User the ability to perform cross-border remittance using the funds within their Wallet Account in Bahraini Dinars.
The User authorizes AFS to use the service of third parties to verify the User’s information and beneficiary’s identity details / credit history / regulatory checks such as sanction screening at the time / prior / or subsequent to the registration or the cross-border payment and obtain reports relating to the registered user and registered beneficiaries. The User authorizes AFS to process his/her personal data and share his/her Personal Data with third parties to the extent necessary for the User’s use of BPay.
AFS does not control and is not responsible in any manner for any fees or charges that may be imposed by AFS remittance solution partners or by the beneficiary’s financial or telecommunications institution(s) associated with the International Remittance transaction.
Funds are delivered to the Beneficiary in the manner that the User specifies from the list of available delivery options which vary by Destination Country. The User cannot change the delivery options after they complete the transaction online. For cash pick up as a delivery option, funds shall not be disbursed to a recipient unless the Beneficiary presents specified information to verify the Beneficiary’s identity. Delivery time for all delivery options is subject to AML and sanction screening compliance checks.
The Foreign Exchange Rate applied on the transaction will be the prevailing rate on the day and/or time when the transaction is initiated. The Foreign Exchange Rate or the Foreign Exchange Quotation applied on the transaction will be displayed on the transaction confirmation page. Foreign Exchange Rates and Foreign Exchange Quotations are subject to change at any time.
The User cannot cancel or amend any remittance instructions once confirmed, approved, and processed by the User. Additionally, when the User places a request to cancel an instruction by phone or email after a transaction has been authorized by the User, such cancellation is not guaranteed by AFS.
The User acknowledges and agrees that, upon registration, the User will be required to digitally consent to AFS sharing the User’s personal information with The Benefit Company B.S.C. (c) at the time of registration and on a periodic basis for the purpose of verifying the User’s KYC information.
IN NO EVENT SHALL AFS OR ITS RESPECTIVE AFFILIATES BE LIABLE TO THE USER OR ANY THIRD PARTY FOR ANY SPECIAL, CONSEQUENTIAL (INCLUDING LOST PROFITS AS CONSEQUENTIAL DAMAGES), EXEMPLARY, PUNITIVE, INCIDENTAL, OR INDIRECT DAMAGES OR COSTS (INCLUDING LEGAL FEES AND EXPENSES) IN CONNECTION WITH THE USE OF THE WALLET, USE OR PERFORMANCE OF, OR INABILITY TO USE, THE WALLET OR SERVICES OR IN CONNECTION WITH ANY CLAIM ARISING FROM THE USE OF WALLET APP or IN CONNECTION WITH THE USE OF THE THIRD PARTY CONTENT, USE OR PERFORMANCE OF, OR INABILITY TO USE, THIRD-PARTY CONTENT OR SERVICES OR IN CONNECTION WITH ANY CLAIM ARISING FROM THE USE OF THIRD-PARTY CONTENT (INCLUDING, WITHOUT LIMITATION, BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE).
THE TOTAL CUMULATIVE LIABILITY OF AFS OR ITS AFFILIATES FOR ALL DIRECT DAMAGES ARISING UNDER ALL CLAIMS IN CONNECTION WITH THE WALLET OR SERVICE, THIRD PARTY CONTENT OR THIRD-PARTY SERVICES, REGARDLESS OF THE FORM OF ACTION (INCLUDING, BUT NOT LIMITED TO, ACTIONS FOR BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, RESCISSION, MISREPRESENTATION AND BREACH OF WARRANTY) SHALL NOT IN THE AGGREGATE EXCEED BD 1,000 FOR ANY CLAIMS FOR ANY USER.
THE PRODUCTS AND SERVICES REFERRED TO HEREIN ARE SUBJECT TO THE TERMS AND CONDITIONS GOVERNING THEM AS SPECIFIED BY AFS FROM TIME TO TIME AT THE WEBSITE OF AFS. NOTHING CONTAINED HEREIN SHALL CONSTITUTE OR BE DEEMED TO CONSTITUTE AN ADVICE, INVITATION OR SOLICITATION TO PURCHASE ANY PRODUCTS/SERVICES OF AFS. OUR RELATIONSHIP IS GOVERNED EXCLUSIVELY BY THESE TERMS & CONDITIONS AND NO PRESUMPTION OF ANY RELATION OTHER THAN THAT CONTEMPLATED BY THIS DOCUMENT SHALL BE PRESUMED OR EXIST.
All electronic mail (“email”) instructions from the User in relation to Wallet, BPay Card, or Services (such instructions are hereinafter referred to as the “Email Instructions”) shall be subject to following conditions:
In the addition to the foregoing Terms, use of BPay Card shall be subject to following terms and conditions:
BPay Cards are linked to Wallet Account and hence limits on funding and balance shall subject to the Terms. BPay Cards will not have any separate balance and will reflect the balance as per Wallet Account and Transactions made through the Wallet and use of the BPay Card.
BPay Card expire within five (5) years from their issuance, unless indicated otherwise on the BPay Card. Notwithstanding this AFS reserves the right to cancel any BPay Card or Supplementary Card(s) at any time. On cancelation, all existing amounts owed by the User to AFS shall become immediately due and payable.
The value of all Transactions made via BPay Card will be charged to your Wallet Account in the currency of your Wallet Account. Transactions that are effected in currencies other than the currency of Wallet Account will be debited to the Wallet Account after conversion into Wallet Account’s currency at a rate of exchange to be determined by AFS from time to time. All Transactions that are conducted or contracted in currencies other than US Dollar will first be settled in US Dollar and then converted to and settled in the currency of Wallet Account. All non-BHD Transactions whether made at point of sale, online or on ecommerce gateway, shall be subject to levy of forex mark-up on the exchange rate as notified by AFS through it its Wallet App. The current forex mark-up is 3.5%, which is subject to change.
Merchant terms & conditions
This AFS MERCHANT AGREEMENT as amended by AFS from time to time, is a contract between Arab Financial Services Co. B.S.C (c) (“AFS”) and the Merchant, containing terms and conditions that govern the supply of Services to the Merchant.This AFS Merchant Agreement will be effective for all Merchants as of
1. In this Agreement, the capitalized words or phrases below shall have the meanings shown next to them unless otherwise denied or the context otherwise requires
2. In this Agreement:
AFS provides DCC on POS Terminals on the following additional terms and condition:
AFS provides Payment Gateway Services on the following additional terms and condition:
AFS provides Merchants with BPay acceptance services on the following additional terms and conditions:
WPS terms & conditions
“AFS WPS Payroll Card” is a prepaid payroll card, integrated with AFS’s Wage Protection Scheme solution. Employee salaries can be paid directly to the prepaid payroll card.
This document contains the standard terms and conditions of Arab Financial Services Co. B.S.C (c) (“AFS”) which expression shall include the successors and permitted assigns of AFS. These terms and conditions apply to the use of AFS branded WPS Payroll Card (“Card”). Use of the Card indicates acceptance on your part of all specified terms and conditions.
By accepting and using your Card, you agree to be bound by these T&C. In this T&C:
You agree to settle all disputes about purchases you make using the Card with the merchant who accepted the Card. AFS shall not be liable whatsoever to the Cardholder or any merchant as a result of any disputes which may arise in relation to your purchases.
Foreign currency transactions will be converted to the Card’s billing currency under the current card scheme applicable rules. The value of all transactions made via Card will be charged to the currency of the Card. Transactions that are effected in currencies other than the currency of Card will be debited to the Card after conversion into Card’s currency at a rate of exchange to be determined by AFS from time to time. All transactions that are conducted or contracted in currencies other than US Dollar will first be settled in US Dollar and then converted to and settled in the currency of Card. All non-BHD transactions whether made at point of sale, online or on ecommerce gateway, shall be subject to levy of forex mark-up on the exchange rate as notified by AFS through it its BPay application or website. The current forex mark-up is 3.5%, which is subject to change.
If you are entitled to a refund for any reason for goods or services obtained with a Card, you agree to accept credits to your account in place of cash.
Your rights in connection with electronic funds transfers are governed by the laws of Bahrain and the rules of Central Bank of Bahrain (“CBB”).
I accept the T&C contained in this document. I acknowledge the receipt of PIN and the Card issued in my name. By accepting (including by electronic means) these T&Cs or by using the Card, I acknowledge that I am bound by T&Cs legally and the obligations hereunder are enforceable against me in accordance with the applicable laws of Bahrain.
EKYC Consent
I, the undersigned, hereby understand that “Wathiq” is an Electronic Know-Your-Client (eKYC) platform developed by The BENEFIT Company (BENEFIT) designed to digitally authenticate, receive, and verify my identity and information from the Information & eGovernment Authority (IGA) and others (CBB licensees) periodically to Arab Financial Services Company B.S.C.(c).
I agree that “Wathiq” will collect the following information as per CBB requirements when I request a financial service from Arab Financial Services Company B.S.C.(c):
I am aware that my information will be retained by Arab Financial Services Company B.S.C.(c) for 10 years and might be shared with third parties within and outside Bahrain for the purposes of regulatory requirement, cloud storage, statistics, and other reasons in line with applicable laws and regulations.
I have the right at any time to withdraw the consent provided. I understand that withdrawal of consent will be applicable to future use of the personal data and will not in any way impact legitimate use of the personal information prior to the withdrawal of the consent.
For more details, please refer to the privacy policy available on https://www.benefit.bh/privacypolicy/
I confirm with my full legal capacity that I have read the above and understood the purposes in which Arab Financial Services Company B.S.C.(c) collects and retains my information and provide consent to “Wathiq” to process and transfer this information for eKYC purposes.
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